And, I forgot to add, I asked about a manual and paper work. I was told...they r online now. Ok I understand, but what about those without internet
Customer service just plainly SUCK'S!! . Brand new Amana side by side ice maker couldnt fill tray, Went to store customer service window. was told repair man would be at house between 9am & 1pm. With repair parts on the truck. Guy checked out unit, You need a new ice maker!! Now gotta wait on parts. Called store talked to manager, was told store would call daily until ice maker came in. "SIX" days later I called again to see if it came in. Oh yeah we meant to call you. Its in but we cant tell you when the repair man will be out your way. Wake the hell up !!! this is how places like yours get shut down from big box stores. Lots of talk no action. Mike Thompson Rock MI
So the wife goes back Saturday AM and buys a different, I believe, a new one. They will deliver Monday morning, 9/11. Not! After waiting all morning, today 9/11, until 1:30, no delivery. At 6:40 PM I receive a call from delivery personnel, they want to deliver the dryer. I tell them...no thanks, I just got home from work. (it was understood when the wife purchased it, that delivery was to be in AM.) Makes sense, to give good service after selling a defective product, right?
9/11/17. Nearly a year ago, in search of a small chest freezer, I went to Pioneer. I entered thru the back door then proceeded to walk thru the appliances isles 2x in search of a freezer. I looked around for a bit, seeing no one, I left. I went to Sears and was met at the door by Craig, and I purchased a freezer.
I was then informed by delivery personnel, that I needed to call the store to make delivery arrangements if I want it tomorrow. I called, I was informed , how about Tuesday 9/12, PM, or Wednesday. I expressed my...are you kidding me mannerism. Wherein I was told, how about tomorrow, Tuesday, between 10-12. So, we shall see. Hope it works. And hope we did not pay full price again for a demo.
Wonderful family owned business with the kind of service and care you used to get in the old days. Shop for TV's and appliances with ease. They also have used, refurbished appliances available but you need to ask to be taken into this room. Very competitive prices that compare to big box stores. Only place we have shopped for appliances for the last 30 years!
service? Then, I asked: this dryer by chance a demo? the installer informed me it was.
Great prices, and even better customer service!
Two stars rating. 4 stars for the technician and delivery guys.
Great service! Delivery guys went above&beyond!
So we paid full price for a demo, that had a bad igniter. Makes me wonder...was this a returned item.
This past Friday morning 9/8/17 I went to Pioneer in search of a gas dryer. I found one and purchased it. That evening it was delivered and installed. Unfortunately, it would not heat. The delivery and installation personnel informed me a technician would be out in the morning.
The technician, a very nice person, came Saturday morning and worked on it for over a hr. He informed that the igniter was not working. I informed him...tell them to come and get it, we don't want it.
Pioneer Tv Appliances Inc is a US Home Goods Store based in Escanaba, Michigan. Pioneer Tv Appliances Inc is located at 1116 Ludington St, Escanaba, MI 49829, USA.
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